Telehealth Dashboard
2022 - 2023 / Responsive Website / Product Design
In early 2020, the world faced an unprecedented global pandemic that transformed every aspect of daily life. Routines were disrupted, businesses were forced to close, and essential workers found themselves on the front lines, navigating the challenges of a strained healthcare system. Hospitals and clinics became overwhelmed, highlighting the urgent need for alternative solutions to in-person care.
In response to these challenges, healthcare platforms rapidly evolved to create secure and effective spaces for virtual care. Telemedicine emerged as a crucial tool, enabling medical professionals to consult with patients remotely, minimizing the need for face-to-face interactions and reducing the risk of virus transmission. This shift not only preserved essential healthcare resources but also introduced new levels of accessibility and convenience for patients, who could now receive care from the safety of their homes. The pandemic accelerated a transformation in healthcare delivery that continues to shape the future of medical practice and patient experience.
Role
Lead UX Designer
User Research, Interaction Design, Visual Design, Prototyping & Testing, Product Strategy, Pitching
Design Process
Research
Healthcare and technology are constantly evolving. In order to create a compatible device for medical professionals and patients, this requires extensive research, time, and implementation. The first step into researching existing healthcare systems, I noticed a repetitive pattern with remote healthcare systems. Most interfaces were outdated and lacked in modern visual design, however, the functionality was consistent and simplistic.
Outdated Healthcare User Interface Example
Survey and User Interviews
I asked participants to answer the interview questions regarding their experience with in-person doctor visits. This includes a snapshot of their user journey experience while waiting or talking to medical staff.
What I found
Many participants have stated they do not like going to the doctors because of how they’re treated. They often feel stressed and anxious before, during, and after seeing a medical professional or staff.
Some participants have also stated they are extremely cautious when leaving home, because of the global pandemic. They do not want to risk exposure and contact with others.
User Interview Questions
Questions & Empathy Map
Persona
I created a persona based on the user interviews & research that I collected. Before designing a system, I spent time understanding the various perspectives and how users may approach the product. It was important to empathize the user’s overall experience.
Ideate
I created a flowchart that showcases all possible ways for a user to access their doctors, medical records, create appointments, and more. I wanted to create a system that was easily accessible for users both young and older demographics.
Lo-Fi Sketches
I focused on creating sketches for a web-application that can be easy to navigate for users. Through my lo-fi sketches I explore sections that I want to create within a side menu, possible layout concept, and how I can optimize information with limited space.
Define
Brainstorming
In this section, I’ve included a questions to consider when thinking about the design approach and entire user experience. An empathy map was also created to dive deeper into a user’s perspective.
Video Call
Appointment
Create Appointment
My Doctors
Records
Prototype
Hi-Fi prototype screenshots of what the product looks like. I’ve included a breakdown of the special features on each page.
Dashboard
Validate
Conclusion
Once my clickable and interactive prototype was finalized, I asked participants to interact with the prototype and to leave feedback. Here are the results:
Dashboard: 12/13 participants understood the concept and layout
Appointments: 12/13 participants found this section to be the most engaging
My Doctors: 13/13 participants were able to locate doctor easily
Records: 13/13 participants clicked this section and found the categories helpful
My After Thoughts
This UX case study was challenging and exciting because it helped push me to think from all aspects. What would this look like if it were made for a patient? a doctor? or medical staff? Though I chose specifically to engage with a patient portal experience, this has encouraged me to always ask questions from different perspectives. How can I make this product user-friendly, engaging, direct, and organized?
Overall this was great practice and plan to make improvements for later research. A product is never finalized as users will evolve and eventually run into another issue.